Welkom by 

Redding Boeke & Bybels

Ons is ‘n Christelike Boek en Geskenkwinkel, met Kunsateljee, tussen Hartenbos en Mosselbaai, in die hartjie van die pragtige Tuinroete van die Wes-Kaap.

Redding Boeke & Bybels

Terms and Conditions

1. To make a purchase on our website, you will have to register/log in with a username and password
2. Prices on our online store may differ from the prices in our physical store due to promotions, specials etc on the different platforms.
3. We offer discount codes and price promotions from time to time and reserve the right to revoke or change it at any time.
4. Prices on our website can be changed without prior notice due to various circumstances. This includes any that items placed in the Wishlist or Cart. When you purchase these items, you will be billed according to the items' price at the time of purchase.
5. All prices quoted exclude the associated shipping charges. Shipping charges is to be paid by the customer unless otherwise stated.
6. Due to price-change we reserve the right to update any shipping charges at any time with or without prior notice.
7. When paying by credit card/debit card, the card details must be provided when making a purchase, as credit card/debit card details are not stored on the system for security purposes.
8. Please provide an address where someone is available to take delivery during business hours as to ensure that delivery is not delayed,.
9. We strive to get your parcel to you as soon as possible but unforeseen circumstances in South Africa can, from time to time, hinder speedy delivery. Therefor we work on an estimated 5-7 days after order. In the event of any delays, we will notify you as soon as possible.
10. Any faulty or damaged items can be returned within 14 days of delivery for a replacement, providing that we are notified within 24 hours of receipt of the goods. The replacement will be sent as soon as we received the product. A picture of the damaged item together with the waybill on the packaging must be included in the notification.
11. Refunds will exclude all delivery and shipping fees that are paid as part of the order.
12. Please note that refunds will only be given if you received the incorrect product, or an order could not be fulfilled. It is also important to take note that we do not provide refunds for the following items: CDs, DVDs & Software
13. Please note that we have limited stock of all goods on offer. We will make all reasonable efforts to notify the customer when a product is no longer available once ordered. REDDING BOEKE EN BYBELS will only be liable to provide refunds where it is unable to fulfil order, and the client does not want to opt for another product.
14. Please note that vouchers cannot be exchanged for cash.
15. Please note that vouchers bought online cannot be redeemed in-store and are only valid for online purchases.
16. Please note that vouchers bought in-store cannot be redeemed online.
17. In the case of opting for the EFT payments, it is important to note that we can only reserve stock once the order has been placed and the payment reflects in our bank account.
18. The information contained on this website is subject to errors and omissions. Information is provided by third parties and REDDING BOEKE EN BYBELS accepts no responsibility for inaccuracies.
19. REDDING BOEKE EN BYBELS may at any time in its sole discretion, with or without prior notice to their customers and with or without providing any reasons, suspend or terminate the operation of the site or any of the services & products advertised or provided on the site.
20. Neither REDDING BOEKE EN BYBELS, its associates, consultants, suppliers, couriers, or employees will be liable for any damages relating to the use of this site, irrespective of the cause of your loss. Without affecting the foregoing, we are not liable for:
a) Any interruption, malfunction, downtime, or other failure of the site or computer systems for whatever reason;
b) Any interruption, malfunction, downtime, or other failure of goods or services provided by third parties, including without limitation: public switched telecommunication service providers, Internet service providers, electricity suppliers, local authorities, and certification authorities; or
c) The event of force majeure or any other event over which REDDING BOEKE EN BYBELS has no direct control.
21. Please note that REDDING BOEKE EN BYBELS reserve the right to refuse orders, cancel any sale, and terminate accounts at our discretion.
22. We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be posted on this website.
23. Please note that you will be bound to the current version of these terms and conditions whenever you access this website. Your access to this website constitutes acceptance if the current version of these terms and conditions.
24. The current version of these terms and conditions shall supersede and replace all the previous versions of these terms and conditions, unless otherwise stated.

Returns /Refunds

1. If you are not satisfied with your purchase notice must be given to us within 24 hours of delivery to qualify for a refund AND the product must be returned to us within 14 days from its delivery in its original packaging, unused, unread and undamaged.
2. Returning courier cost is for the CLIENTS account
3. If we supplied the wrong product we will gladly exchange it for the correct one, once the wrong product is received back.
4. Please note that if the seal/packaging on any of the products were removed, it WILL NOT be refunded but replaced with another copy of the same/similar product.
5. In case of damaged goods a picture of the damaged item as well as the waybill on the packaging must be included in above notification.

Privacy Policy

WEBSITE PRIVACY POLICY: FORMULATED IN ACCORDANCE WITH THE PROVISIONS OF THE PROTECTION OF PERSONAL INFORMATION ACT, 04 OF 2013

We at Redding Boeke & Bybels regard your privacy as very important. Accordingly, this policy has been developed in order for you, the User, to understand how we collect, use, communicate, disclose, and make use of your personal information.

Consent
By using our website, you agree to be bound by this Privacy Policy.

Collection of information
We collect personally identifiable information, such as your name, postal address, telephone number and email address, when voluntarily submitted through a form by our visitors. The information you provide to us is used to help us serve your needs.

How your information is used
The information you submit to us by sending us an email or by filling out a form with your personal information and submitting it though our website, is used to carry out your requests, respond to your enquiries and to better serve you in ways naturally associated with the circumstances in which you provided us with your information. We will not share your information with any third parties outside of our organisation, other than as necessary to fulfil your requests. Unless you ask us not to, you hereby provide us with your consent to contact you via email in future to tell you about events, new products or services, promotions, or changes to this Privacy Policy.

Information collected and stored automatically
From the information we collect from you when you visit our website, we store only the following information: the IP address from which you access the internet, the date and time, the internet address of the website from which you linked directly to our website, the name of the file or the words you searched, and the browser used to access our website. This information is used to measure the number of visitors to our website, identify system performance or problem areas, and so that we may improve the quality of our website. We do not provide this information to third parties.

Cookies
Our website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to our website, as well as to understand how visitors use our website. The type of personal information we collect as a result of a cookie is specific to your computer and may include the Internet Protocol (“IP”) address, the date and time you access our website and what parts of our website are visited. We collect the foregoing personal information to monitor the usage and usefulness of our website for statistical purposes, and to send you information about our company and our new products and services, which suit your interests. Third-party advertisers may also create and access cookies, which will be subject to their privacy policies. Redding Boeke & Bybels does not accept any responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your
computer or handheld device, then they can be disabled in your web browser settings. The option to do so is normally found in the section of your browser’s security settings. Kindly take note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.

Linked websites
Kindly take note that our Privacy Policy does not apply to other websites, nor does it apply when you access these websites using a link on our website, or when you link to our website from another website.

Communications
All Users have the choice to unsubscribe to our electronic communications which you have consented to receive by agreeing to this Privacy Policy. All Users are entitled, at any stage, to opt out of this service by clicking on the “opt out” option on our email correspondence.

Security of your personal information
Redding Boeke & Bybels secures your personal information from unauthorised access, use or disclosure through a thirdparty vender, Mojotech (Pty) Ltd (“Mojotech”). Subscriber lists are stored on a secure Mojotech server. We do not, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it is required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorised employees have access to view Distribution Lists. You may export (download) your lists from Mojotech at any time, as long as we have a copy. For more information regarding Mojotech and its privacy policies, please visit their website by clicking on the following URL: https://www.mojotech.co.za/privacy.html.

Changes to this privacy policy
We reserve the right to change this Privacy Policy as we deem necessary or appropriate because of legal compliance requirements or changes to our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use your personally identifiable information.

Questions, comments, or complaints
Should you have any questions, comments or complaints about Redding Boeke & Bybels' Privacy Policy, or any breach thereof, kindly send an email to info@reddingboeke.co.za.

Redding Boeke & Bybels

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